Frequently Asked Questions

Please give us a call and we can manually amend this for you.
Yes we offer and Click and Collect option during the Checkout process. Once selected you will just need to wait for your collection email to be sent, notifying you that your items are ready to be collected from our Pumps and Pipes Retail Shop. 52 Moss St, Slacks Creek QLD 4127 Phone: 07 3208 9499 Opening hours are: Monday - Friday 8am to 5pm and Saturday 8am to 12pm
Feel free to submit an inquiry on our contact page with as many details as you can provide can we will be happy to help you select the right pump for you.
Yes all prices include GST.

We accept all PayPal transactions, Mastercard and VISA.

Simply submit an enquiry on our website and we will get back to you within 48 hours on what we suggest as your replacement options.

Generally, once your item/s have been dispatched from our store, they will take 2-5 days.

Each sale is different and the best way to know how long your items will take is by visiting the link on your dispatch email provided to your email. We use Transdirect as a freight option and therefore we are sending on all different carriers that best suit your preferences.

Alternatively, you can visit https://www.transdirect.com.au/education/tracking/ and track your item/s via your consignment/reference details provided in your dispatch email.

Definitely, we will do our best to source the product/s for you. Please inquire on our contact page and we will do our best to find a solution.
Some manufacturers have Internet Policies which do not allow us to show their entire range of products and their prices. If there is an item you are wishing to purchase that is not online or there is no listed price, please submit an inquiry on this product (this is found just above the “Add to Cart” button on the products page) and we will get back to you with a competitive quote.